Quezon City Trunkline:
Patients and Guests
The Admission Department is the patient's first stop when they enter the medical center. Patients will be requested to present their doctor's admission order sheet.
While your admission is being processed and your room is being prepared, you will be asked to wait in the Admission Waiting Lounge. As soon as the room is ready, patients will be escorted to the Nursing Unit by the admission aide. All patients are given an ID band to be worn around the wrist for the duration of their stay at the medical center.
Patients are referred to the Emergency Room (ER) if they do not have an admission order sheet from their attending physician. In such cases, the ER consultant will ask the patient for the name of their physician. The ER consultant may only assign an attending physician to their case if they do not have a personal physician of choice.
The Admission Department accepts room reservations. However, if the patient fails to arrive within the indicated time of arrival, the room reservation shall be assigned to other patients. The hospital also reserves the right to cancel reservations to give way to emergency and critical cases.
The St. Luke's Emergency Department is composed of a group of adult emergency physicians trained in Emergency Medicine and pediatric specialists with a background in Pediatric Emergency. It can handle medical, surgical and toxicologic emergencies in adults and children 24 hours a day. The latest in diagnostic modalities and therapeutics can be made available to patients on a timely basis.
Classification of Emergency Patients
Primary - patient with non-emergent problems that
do not pose life threats now or in the future. Little
treatment is necessary.
Acute - patient needs immediate medical attention
because of urgent but not life-threatening problems.
Critical - patient needs immediate evaluation and/or
treatment due to the life-threatening nature of his
Isolation Room - a truly negative pressure area where patients with airborne diseases (Tuberculosis, Chicken Pox, etc.) are seen before they are admitted to respective isolation rooms in the hospital.
International Patient Care Center
Our friendly and knowledgeable staff will make sure your needs are met
You and your family can rely on our friendly and knowledgeable staff to make your stay at St. Luke's a most successful one. Our International Patient Care Center is a full-service department dedicated to meeting your needs and requirements.
We provide the following services:
Medical Referrals and Appointment Making
Depending on your needs, we recommend the medical specialists who will personally attend to you, and make the proper arrangements on your behalf.
Hospital Admissions and Discharges
We help plan your stay, and assist you from the time of admission to discharge.
Travel Planning and Visitor Information
To ensure a positive experience, we counsel you on the best arrangements you can have for your stay at St. Luke's, and provide logistical support for your travel requirements, from airline ticketing, land transportation, to room reservations.
Medical Evacuation and Repatriation
We aim to assist in the smooth and safe medical evacuation and repatriation of patients.
Airport Meeting and Transfer Service
From your arrival at the airport, we may provide transfer services to and from St. Luke's via limousine, ambulance or taxi.
Interpreter and Secretarial Service
A array of services ranging from a Japanese interpreter to secretarial service, as well as other related business services such as courier, flat-screen desktop PC with Internet and WIFI connection, fax and photocopying services, are provided.
From tours, foreign currency exchange, and related concerns, our concierge service is ready to meet your every need.
The International Patient Care Center is open Mondays to Saturdays from 8:00 a.m. to 5:00 p.m. Please contact firstname.lastname@example.org to request for more information.
Contact Us: (632) 723-0101 ext. 5527 or 5528;
Direct Line: (632) 726-3911
Location: 1st Floort, Main Hospital Building
We Listen, Care and Serve
The HMO Concierge: The First and Only in the Country
HMO members are provided with premium-class medical services and unparalleled standards of customer care at St. Luke’s Medical Center-Quezon City. We strive to provide you comfort and satisfaction every time you access medical services as we take care of important details on your behalf.
At the HMO Concierge, you get the assistance you truly deserve from our HMO Specialists because we value your time and convenience.
Serving the Needs of HMO Members
As our esteemed HMO client, we are committed to assist you with your healthcare needs.
We will refer you to and arrange an appointment with an HMO-accredited doctor or specialist. We can also schedule your laboratory and other diagnostic procedures.
Our HMO Specialists will coordinate with your HMO for the timely release of your Letter of Authorization (LOA).
We can also arrange your Annual Executive Check-Up with the St. Luke’s Wellness Center.
For Philhealth members, we will guide you in completing your documentary requirements for the processing of your benefits.
Providing Medical Planners to Help You
Hospitalization can cause a lot of stress and worries, particularly costs and the process of hospital admission. Because we aim for you to have peace of mind, we have appointed Medical Planners who will provide you with medical and financial planning assistance.
What can you expect from our Medical Planners?
They will assess your medical requirements and offer you several options whether this be related to choice of rooms and other medical services. This is to help you conserve your Maximum Benefit Limit. We aim to give you a variety of options that would minimize our utilization expenses thus eliminating unnecessary expenditures. We believe hospitalization need not be beyond your budget. For inquiries, visit us at the HMO Concierge, Monday to Saturday from 7:00 A.M. to 7:00 P.M.
Accredited HMOS at St. Luke’s – Quezon City
Health Insurance Partners
Visit the St. Luke’s HMO Concierge at:
St. Luke’s Medical Center – Quezon City
First Floor, Main Hospital Building
279 E. Rodriguez, Sr. Blvd, Quezon City
Monday-Saturday; 7:00 A.M. –7:00 P.M.
Tel: (632) 723-0101/0301 ext. 4195/ 4196
Fax: (632) 650-1794
Maps and Directions
St. Luke’s Medical Center is located in Quezon City, a bustling city in Metropolitan Manila. It is approximately 45 minutes ride from the International Airport and about 30 minutes from Makati City, the country’s financial district. Five-star hotels, places of worship, restaurants, and shopping centers are located nearby.
How to get there
St. Luke’s Medical Center is easily accessible from the city’s main artery, Epifanio Delos Santos Avenue, more commonly known as EDSA.
Coming from the NORTH
If you are traveling to the hospital via EDSA from the north, you will pass SM North EDSA and the MRT 3 Depot on your left. Continue to drive past the Quezon Avenue flyover. Veer to the right side of EDSA when you see the EDSA Kamias-Kamuning flyover. Take a right at Timog Avenue beneath the flyover at the corner of GMA 7 and EDSA. Go straight up to the elliptical road and turn left at the crossing of Timog Avenue and Tomas Morato Avenue. At the end of the Tomas Morato Avenue, take a right at E. Rodriguez Sr. Boulevard. You will pass St. Joseph’s College on your right and immediately after is the driveway to St. Luke’s Medical Center. Make a right turn to enter the hospital’s main driveway.
Coming from the SOUTH
If you are going to St. Luke’s Medical Center via Edsa from the South, drive past Makati district, Guadalupe, and Shaw Boulevard. Take the Ortigas Avenue flyover and make your way through Ortigas Avenue past La Salle Greenhills, the Greenhills Shopping Center and Santolan Road. Make a left to N. Domingo Street and turn right to Broadway Avenue. Along Broadway Avenue, drive past Aurora Boulevard until you reach the end of the road to E. Rodriguez Sr. Boulevard. Make a left to E. Rodriguez Sr. Boulevard where you will drive past St. Joseph’s College. Make a right turn to enter the hospital’s main driveway.
Expertise and vigilance in improving patient safety and quality of care
St. Luke's improved safety program includes stringent medication safety controls, comprehensive infection control systems and all aspects of patient, medication and environmental safety.
The Quality and Patient Safety Division, headed by a Chief Quality Officer, was created to oversee the quality monitors and quality outcomes of St. Luke's. It provides a center for consultation, collaboration, education, research and expertise in quality improvement and patient safety. This Division works closely with outside agencies and organizations on initiatives and issues on patient safety.
Our improved safety program includes proper patient identification guidelines, stringent medication safety controls, comprehensive infection control systems, fall prevention programs and all aspects of patient medication and environmental safety. At St. Luke's, we strive to put safety and quality as a top priority EVERYDAY.
Send an Inquiry
279 E. Rodriguez Sr. Boulevard Quezon City, 1112 Philippines
Trunk Line connecting all departments: •(632) 723-0101 •(632) 723-0301
Fax: (632) 723-1199
Emergency Room: (632) 725-2328
You may send us your feedback and queries about St. Luke's Medical Center's services. Please send us an email or write a letter addressed to:
279 E. Rodriguez Sr. Boulevard Quezon City, 1112 Philippines
Send an Inquiry
Select A Location:
St. Luke's Global City: +6327897700
St. Luke's Quezon City: +6327230101
Global City: +6327897810
Quezon City: +6327272328